Terms of Service

Shajara is cloud software for point of sale, stock, purchases, accounts, staff and reporting. We provide the software only. We do not hold, receive or move your customers' money: M-Pesa, Kopo Kopo, bank and card payments go directly to accounts you own.

• You must give accurate business details and keep login details secret.
• The account owner decides which staff are invited and what each role may see or do, and is responsible for their actions in the system.
• Tell us immediately at support@myshajara.co.ke if you suspect unauthorised access.

• New workspaces get a free trial. When it ends you must choose a paid plan to keep using the system.
• Plans are billed per business workspace, monthly or for longer periods, at the prices shown on the pricing page.
• If payment is late, a short grace period applies; after that the workspace becomes read-only until payment is made. Your data is not deleted because of late payment.
• Prices may change with at least 30 days' notice. Fees already paid are not refunded, except where the law requires.

Setting up your business details and connecting payment and tax services (such as M-Pesa, Kopo Kopo and KRA eTIMS) is free, as is support for your first year. Loading your products, stock and supplier records for you is charged as a one-time fee per package, shown on the pricing page and agreed before work starts.

Your business data belongs to you. You may export it at any time. You are responsible for the accuracy of what you or your staff enter or upload, including stock counts, prices and tax details. See our Privacy Policy for how we protect it.

Shajara helps you keep records and, where enabled, send invoices to KRA eTIMS. You remain responsible for your own tax filings, licences and compliance. eTIMS features are optional and depend on KRA's systems being available.

• Do not use Shajara for illegal trade, fraud or to store data you have no right to hold.
• Do not try to access other businesses' data, test our security without permission, or overload the service.
• We may suspend accounts that break these rules.

We aim for the uptime and response times in our Service Level Agreement. Planned maintenance is announced in advance where possible.

We are not liable for indirect losses such as lost profits, or for losses caused by internet outages, third-party payment or tax services, or incorrect data entered by your staff. Our total liability in any 12 months is limited to the subscription fees you paid in that period.

You may stop using Shajara at any time. We may end the agreement with 30 days' notice, or immediately for serious breach. After closure you have 30 days to request an export of your data, after which it may be deleted.

We may update these terms and will notify account owners of material changes. Questions or disputes should first be sent to support@myshajara.co.ke; unresolved disputes are handled by the courts of Kenya.